My week | 3 things that grind my gears

grind-gears

There’s the old adage that as one gets older, one becomes more grumpy. I’m not sure that this is completely true – for myself as i’m getting older (a grand ol’ age of 33 and 3/4) i’m becoming less tolerant in terms of bad customer service, rudeness or selfishness.

This week more than any I have noticed a few things that have really got my goat. One thing i cannot abide is rudeness. I’m sure there are many things that we all find difficult to swallow, but rudeness is definitely up there on my list.

Below are 3 things that have recently really ground my gears – a phrase I have just learnt today and one i’m running with:

1) Bad Customer Service.

grind 2

I was recently in a shop where I purchased 4 items. A top, a pair of gloves and 2 nail varnishes. I got to the till, paid and as my receipt was printing I realised that I had been overcharged by £5. I know that’s not a huge amount for some, but for me I can’t afford to lose money for no reason.

I explained to the cashier that I felt that I had been overcharged. She stared blankly at me. I proceeded to show off my (limited) mathematical skills and added up my purchases. She stared blankly. Then, a response, “you’ve got 4 items and that’s what’s on the receipt”. I politely explained that there appeared to be more items on the receipt and I asked if she could hand it to me. I showed her that indeed 5 items had been scanned and I had been charged twice for the gloves. She stared at me (do you see the pattern here?).

By now I was starting to become silently frustrated (obviously I din’t want to be rude!!). The cashier explained she would struggle to reimburse me as there were no items to return. She literally then just stared at me. Realising I was better taking matters into my own hands and realising that short of hopping over the counter, selecting “refund” on the till and taking £5 back, I politely asked to speak to a supervisor.

Joy at last. The supervisor told the cashier (not me) that I could get a refund but I would need to go up stairs to the returns department as they couldn’t do it on the general till. AAAARRRGH. Needless to say I was not impressed by the lack of appropriate, polite and helpful customer service. I understand not everyone wants to work on a Sunday but I also understand that people have a job to do. Is it a lack of training? Are we creating a rude generation? Or am I just becoming old and grumpy???

2) Road Users

grind 3

Today it took me 3 times longer to get home than usual. We have had really bad floods in the area as the rain has been so bad. Traffic has been at a standstill and accidents were happening all over. Some cars and vans had actually been abandoned.

My gripe is not that it took so long to get home, nor is it that traffic was so bad. My gripe is drivers who do not allow others access into or out of junctions at times like these. Cars and Cars kept on coming into my junction without letting me out when one side was clear – eventually someone let me out. If every car let one car out, surely this would help some of the congestion and everyone would get home quicker? Less accidents may happen and driver’s stress levels would reduce. Tonight I really did find the ratio of “me me me” drivers to “After you, sir/madam” drivers, overwhelming.

3) Manners

grind  4

When people do not say please or thank you. Or when people bump into you and “forget” to apologise. Or when people interrupt you mid-sentence and start their own conversation. Or when people look at their phones rather than at you when you are talking. Or when people try and finish your sentence and get it wrong. Or when people (i.e. call centres) realise you do not need help with PPI or an accident you may or may not have been in and they just hang up without saying goodbye. Yes. All of that.

I was going to create a list of 5 things that grind my gears, however i am feeling rather wound up and I am only on point 3. I fear for my health if I am to carry on. I feel for your stress levels too having to read this. It’s safer if I stop at 3.

To counteract, I think my next blog post will have to be 5 things that float my boat – and you know what, I will easily write that many – and more. For all the rudeness I have encountered this last week, I have seen so much more politeness and thoughtfulness and respect. And that is why I love people – good always outshines the bad. So, heres to the good…. xx

18 Comments

  1. November 24, 2016 / 7:58 am

    Lol, loved this! I’m very quickly approaching 40 and I swear I’m getting exponentially more grumpy and intolerant by the day!

  2. November 24, 2016 / 8:03 am

    Manners are a rare thing these days unfortunately. Me and that cashier wouldn’t of lasted, she was full of too much attitude.

  3. Jemma
    November 24, 2016 / 8:22 am

    I hate bad customer service too. It only pays to be nice to someone and it really requires very little effort really.

  4. November 24, 2016 / 4:01 pm

    I agree with all of this! Manners in particular, though. They cost nothing! I despise rude people.

  5. November 24, 2016 / 5:48 pm

    What awful customer service! I am glad to hear you stood your ground and got it sorted!

  6. November 24, 2016 / 8:06 pm

    I am totally with you on all of these, bad customer service means I definitely won’t go back to a company for sure and driving would be amazing if no one else was on the road.

  7. November 25, 2016 / 9:32 am

    All of these things annoy me a lot as well, especially bad customer service, it’s easy to be polite so I don’t get why some people can’t do it x

  8. November 25, 2016 / 9:32 pm

    Manners…. I am always saying loudly ‘You’re welcome’ when people do not say please or thank you!

  9. Rebecca Smith
    November 26, 2016 / 7:03 pm

    Customer service is a big bug bear of mine too. Having worked in customer facing jobs from the ages of 16-23, I always strived to provide good customer service and it infuriates me when I see people not giving a poop about the service they are providing!

  10. Tara
    November 27, 2016 / 12:27 am

    Amen to all of these! Manners don’t cost a thing

  11. November 27, 2016 / 1:28 pm

    Couldn’t agree more with this post, manners cost nothing and the service in some shops are shocking! xo

  12. November 27, 2016 / 2:27 pm

    I think it’s normally to get a bit grumpier with age, we have so many things trying our patience on a daily basis that it really isn’t anyone’s fault except that of the person causing the problem. Customer service skills in many places leave much to be desire unfortunately.

  13. November 27, 2016 / 4:14 pm

    I hate it when I get bad customer service as well, but your experience sounded dreadful! x

  14. November 27, 2016 / 6:13 pm

    My maths skills are limited but even I know that if you have brought 4 items and there is 5 on the receipt then she has obviously overcharged you, I can’t believe it. I would have been annoyed too hun xxx

  15. November 27, 2016 / 8:08 pm

    oh bad customer service drives me crazy, certainly those at the checkout who can not even manage as much as a smile.

  16. November 28, 2016 / 10:07 am

    That cashier was so rude!! Surely she must have been able to remove one of the items. Probably trying to charge you more so she can pocket the extra £5 for herself

  17. November 28, 2016 / 1:52 pm

    I so agree with you, I have bad drivers and especially poor customer service. I have been working in CS before and I was always trying to be polite and help them with any inquiries, not shout at them or refuse to help and believe I am better than other people!

  18. February 11, 2017 / 10:56 pm

    I’m with you on these 3! 100% I always tend to say something when people are ill-mannered near me, even though that’s not always received well. I just can’t help it!

Leave a Reply

Your email address will not be published. Required fields are marked *