There’s the old adage that as one gets older, one becomes more grumpy. I’m not sure that this is completely true – for myself as i’m getting older (a grand ol’ age of 33 and 3/4) i’m becoming less tolerant in terms of bad customer service, rudeness or selfishness.
This week more than any I have noticed a few things that have really got my goat. One thing i cannot abide is rudeness. I’m sure there are many things that we all find difficult to swallow, but rudeness is definitely up there on my list.
Below are 3 things that have recently really ground my gears – a phrase I have just learnt today and one i’m running with:
1) Bad Customer Service.
I was recently in a shop where I purchased 4 items. A top, a pair of gloves and 2 nail varnishes. I got to the till, paid and as my receipt was printing I realised that I had been overcharged by £5. I know that’s not a huge amount for some, but for me I can’t afford to lose money for no reason.
I explained to the cashier that I felt that I had been overcharged. She stared blankly at me. I proceeded to show off my (limited) mathematical skills and added up my purchases. She stared blankly. Then, a response, “you’ve got 4 items and that’s what’s on the receipt”. I politely explained that there appeared to be more items on the receipt and I asked if she could hand it to me. I showed her that indeed 5 items had been scanned and I had been charged twice for the gloves. She stared at me (do you see the pattern here?).
By now I was starting to become silently frustrated (obviously I din’t want to be rude!!). The cashier explained she would struggle to reimburse me as there were no items to return. She literally then just stared at me. Realising I was better taking matters into my own hands and realising that short of hopping over the counter, selecting “refund” on the till and taking £5 back, I politely asked to speak to a supervisor.
Joy at last. The supervisor told the cashier (not me) that I could get a refund but I would need to go up stairs to the returns department as they couldn’t do it on the general till. AAAARRRGH. Needless to say I was not impressed by the lack of appropriate, polite and helpful customer service. I understand not everyone wants to work on a Sunday but I also understand that people have a job to do. Is it a lack of training? Are we creating a rude generation? Or am I just becoming old and grumpy???
2) Road Users
Today it took me 3 times longer to get home than usual. We have had really bad floods in the area as the rain has been so bad. Traffic has been at a standstill and accidents were happening all over. Some cars and vans had actually been abandoned.
My gripe is not that it took so long to get home, nor is it that traffic was so bad. My gripe is drivers who do not allow others access into or out of junctions at times like these. Cars and Cars kept on coming into my junction without letting me out when one side was clear – eventually someone let me out. If every car let one car out, surely this would help some of the congestion and everyone would get home quicker? Less accidents may happen and driver’s stress levels would reduce. Tonight I really did find the ratio of “me me me” drivers to “After you, sir/madam” drivers, overwhelming.
When people do not say please or thank you. Or when people bump into you and “forget” to apologise. Or when people interrupt you mid-sentence and start their own conversation. Or when people look at their phones rather than at you when you are talking. Or when people try and finish your sentence and get it wrong. Or when people (i.e. call centres) realise you do not need help with PPI or an accident you may or may not have been in and they just hang up without saying goodbye. Yes. All of that.
I was going to create a list of 5 things that grind my gears, however i am feeling rather wound up and I am only on point 3. I fear for my health if I am to carry on. I feel for your stress levels too having to read this. It’s safer if I stop at 3.
To counteract, I think my next blog post will have to be 5 things that float my boat – and you know what, I will easily write that many – and more. For all the rudeness I have encountered this last week, I have seen so much more politeness and thoughtfulness and respect. And that is why I love people – good always outshines the bad. So, heres to the good…. xx